Text is an AI customer service platform that combines an AI agent, live chat, and a help desk in one system.

Text helps businesses automate support, capture leads, and generate revenue from customer conversations across chat, ...
See More email, social media, and messaging channels.

Unlike traditional support tools that focus only on resolving tickets, Text helps companies identify buying intent and turn support interactions into sales opportunities. The AI agent automatically learns from your website, knowledge base, help articles, PDFs, and product catalogs without requiring decision trees or developer resources. It can answer questions, process returns, provide order updates, and assist customers in multiple languages around the clock.

When customers show signs of purchase intent, Text can proactively engage them with personalized responses, product recommendations, offers, and interactive chat experiences. Rich response formats such as product cards, quick replies, buttons, and carousels create more engaging conversations that help visitors move toward a purchase.
For human teams, Text provides a unified inbox that brings together live chat, email, WhatsApp, Instagram, Facebook Messenger, SMS, and other channels. Agents can see visitor activity in real time, receive AI-generated conversation summaries, access suggested replies, and take over conversations whenever needed. Full conversation context is preserved during handoffs, ensuring a seamless customer experience.

Businesses can also create custom AI skills using plain-language instructions to automate tasks such as lead qualification, appointment scheduling, ticket creation, discount distribution, and customer routing. No coding or technical expertise is required.

Built-in workflows and integrations connect Text with popular business tools including HubSpot, Shopify, WooCommerce, Slack, WordPress, Webflow, Mailchimp, and many others. Automated routing, tagging, follow-ups, and CRM updates help teams reduce manual work and maintain consistent service quality.

Comprehensive reporting provides visibility into AI resolution rates, customer satisfaction, response times, agent performance, lead generation, and revenue influenced by conversations. By combining support automation, sales engagement, and customer service operations in a single platform, Text helps businesses transform customer service from a cost center into a growth engine.

Trusted by more than 35,000 companies worldwide, including PayPal, IKEA, Sephora, Mercedes-Benz, Unilever, and Wembley Stadium, Text is designed for organizations that want to deliver better customer experiences while increasing efficiency and revenue.