Facebook專頁服務時間: 09:00~00:00 有任何有關客戶服務查詢歡迎留言
Our Service Hour: 09:00~00:00, please feel free to make your enquiry and comment.

電訊盈科 個人客戶服務 (官方專頁) 提供的網上服務平台，為住宅客戶處理戶口、帳單、服務計劃查詢、搬遷及技術支援等服務。只要「Like」或「讚好」專頁，成為專頁的 Fans 後，便能隨時隨地留言查詢，和得到...
See More 最新的服務資訊。
請注意: 客戶請勿在頁面公開個人資料。如發現有關留言，本公司會盡快將它删除，並無須因此負上任何法律責任。本專頁乃為本公司現有客戶提供服務而設，若公眾對本公司的產品或服務有任何意見及投訴，並不在本專頁的服務範圍，請電郵至[email protected] 提出意見及投訴，本公司會有專人跟進。就本公司認為帶攻擊性、侮辱性、誹謗性、不恰當的、不對題的、不合法的、不雅的資料或留言，或重複的言論或與本公司之產品或服務無關的留言，本公司會刪除該資料或留言，並無須因此負上任何法律責任，以及考慮永久終止該名發佈者在此專頁上載任何資料或留言的權利。
此外，對於在他人留言上發佈的不恰當或無關言論，本公司亦保留刪除該些言論的權利，並無須負上任何法律責任。歡迎客戶就關心議題發表新留言查詢，本公司會有專人跟進。如需透過電話進一步為您提供協助, 為確保服務質素，閣下與本公司的對話可能會被錄音。


PCCW Customer Services (official) provides a one-stop shop online service platform to assist residential customers on account management, bill and service plan enquiry, relocation and technical support services. Choose “Like” to become a fan and you may post messages at any time and receive the latest service information.
Attention:
Customers should not publicly disclose their personal data on this page. Such information will be removed without liability by us as soon as possible. This page serves particularly to address the service needs of our existing customers; please email general comments and complaints on our products and services to [email protected] and our staff will follow up accordingly. We may remove without liability any information or post which, in our opinion is aggressive, abusive, defamatory, inappropriate, irrelevant, illegal or indecent. Similarly, repetitive posts and those unrelated to our products and services will also be removed by us without liability. We also reserve the right to prohibit any person from leaving any messages or information on this page.
Besides, we may remove without liability any inappropriate or irrelevant comments or information posted in response to any statements posted by another customer of the page. Users are encouraged to start a new post on their inquiry topics and our staff will follow up accordingly. Should further assistance is required through telephone call, please note that the conversations may be recorded for service quality control purpose.