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Welcome to the world of the ever connected, always on, highly opinionated, on the move customer. This is a customer wh...
See More o understands they now have power. And they know how to use it. They have expectations. And they have choices if those expectations aren't met. They also have a voice, and it is loud and far reaching. To earn their loyalty goes way beyond a loyalty program. You need to earn their trust. Because make no mistake. This is a trust revolution. You need to recognize them as more than just numbers or accounts, but as unique human beings with a distinct set of needs. They now expect more than just a product or a service from you. They expect a relationship that is on equal terms. They give. You Get. You give. They get. They expect to be at the center of your world. And you, my friends, need to put them there. You need to become a customer company with Salesforce.

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