Michelle Chen Last Updates

Startup	Field	Previous Value	New Value	Status
Woveon	Competitors	Intercom Init.ai	Avaya IBM Salesforce	Approved
Woveon	Tags	Customer Service Communication Service Artificial Intelligence Machine Learning SaaS Conversations Messaging Collaboration Information Services Information Technology	Customer Service Communication Service Artificial Intelligence Machine Learning SaaS Conversations Messaging Information Services Information Technology Financial Technology Financial Services Customer Management	Approved
Woveon	Video URL	https://www.youtube.com/watch?v=l25ILZNaOnk	https://youtu.be/5ZE3qvBL7iw	Approved
Woveon	Blog URL	http://www.woveon.com/blog	https://www.woveon.com/blog	Approved
Woveon	Description	These days, businesses are on social media, email, phone and webchat to make it more convenient for their customers to reach out to them. But for the business, that means extra hires, disjointed conversations, uncaptured customer insights, and missed opportunities because of conversation overload. Woveon fixes this. Woveon is a conversation inbox for all online and offline communication channels. It uses AI and machine learning technology to reply 24/7, prioritise the most valuable customers, and draw customer insights from warehoused conversations.	Woveon is an enterprise conversation management software. By prioritizing customer inquiries with artificial intelligence and automating aspects such as complaint investigation and analysis, Woveon enables companies to strategically interact with customers and engage in effective courses of response. The technology pulls in conversations from any number of customer touchpoints like social, sms and livechat, and integrates with existing customer data systems such as CRMs, sales, marketing and legacy systems. The combined conversational, transactional and behavioral data is used to produce suggested responses and workflows to help resolve customer issues in real time. Through integrated channels and customer systems, businesses using Woveon are able to provide unique tailored experiences, allowing them to orchestrate seamless journeys through conversation.	Approved
Woveon	Phrase	Scale Customer Service with smart conversation	Enterprise conversation management software	Approved
Woveon	State	Pennsylvania	New York	Approved
Woveon	Twitter	woveonsoftware	woveon	Approved
Woveon	State Status	Unknown	Private Beta	Approved
Woveon	Phrase	Intelligent Communication Software to Scale CX	Scale Customer Service with intelligent conversati	Historical
Woveon	LinkedIn	12952775/admin	12952775	Historical
Woveon	AngelList		woveon	Approved
Woveon	CrunchBase		woveon	Approved
Woveon	Competitors	Intercom	Intercom Init.ai	Historical
Woveon	Video URL		https://www.youtube.com/watch?v=l25ILZNaOnk	Historical
Woveon	Logo			Historical
Woveon	CrunchBase		woveon	Partially Approved
Woveon	AngelList		woveon	Partially Approved
Woveon	Blog URL		http://www.woveon.com/blog	Historical
Woveon	Employees Number		1 - 5	Approved
Woveon	Contact E-mail		[email protected]	Approved
Woveon	Competitors		Intercom	Historical
Woveon	Tags		Customer Service Communication Service Artificial Intelligence Machine Learning SaaS Conversations	Historical
Woveon	State		Pennsylvania	Historical
Woveon	Type		Startup	Approved
Woveon	Business Type		B2B (Business to Business)	Approved
Woveon	Industry		Software, Internet & Computer Services	Approved
Woveon	State Status		Unknown	Historical
Woveon	Name		Woveon	Approved
Woveon	Legal Name		Woveon	Approved
Woveon	Phrase		Intelligent Communication Software to Scale CX	Historical
Woveon	Description		These days, businesses are on social media, email, phone and webchat to make it more convenient for their customers to reach out to them. But for the business, that means extra hires, disjointed conversations, uncaptured customer insights, and missed opportunities because of conversation overload. Woveon fixes this. Woveon is a conversation inbox for all online and offline communication channels. It uses AI and machine learning technology to reply 24/7, prioritise the most valuable customers, and draw customer insights from warehoused conversations.	Historical
Woveon	Date Founded		2016-08-08	Approved
Woveon	Country		United States	Approved
Woveon	URL		www.woveon.com	Approved
Woveon	Facebook		woveon	Approved
Woveon	Twitter		woveonsoftware	Historical
Woveon	LinkedIn		12952775/admin	Historical

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