Zappix is a mobile app that improves customer service by turning annoying voice menus into smart visual menus.
Zappix - the Mobile Portal and Customer Service App company.
Zappix Mobile On-Demand Visual IVR simplifies and enhanc...
See More es the Customer Experience (CX) by allowing users to skip annoying voice menus using an omni-channel self-service digital experience. Zappix provides an easy and intuitive visual map of the phone menu options on through a Mobile On-Demand Visual Experience that the consumer can click through and interact with the company using their smartphone.
Businesses achieve dramatic benefits in as little as one week because:
• Customers containment rate of as much as 80% using the self-service omni-channel communication without needing to transfer to an agent.
• Improve Customer Experience (CX) and Net Promoter Score (NPS).
• Reduces cost, reduces mis-direct calls and increases automation rates.
• Reduces cost by redirecting consumers to the Mobile On-Demand Visual IVR or providing email, SMS & Social Media channels to engage.
• Easy to integrate with currently installed IVR system - simplify consumer experience without making costly and time-consuming changes.
• A robust management console allows to make any change to the Visual IVR (or self service option) and publish the changes instantly.
Founded: January 01, 2011